Refund Policy
Effective date: July 21, 2026
At Trail Guard Gaiters, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Trail Guard Gaiters, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@trailguardgaiters.com. Please include your order number and the reason for your return. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
Please do not send your item back without first receiving an RMA number. Returns sent without an RMA number may not be processed.
3. Refund Method
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that show signs of wear, damage, or use.
- Items not in their original packaging or missing original tags.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@trailguardgaiters.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for damaged or defective items.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@trailguardgaiters.com.
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@trailguardgaiters.com